FAQ

1. What sets us apart in this industry?

 We boast over a decade of expertise across artificial intelligence, medical devices, and clinical medicine translation. Our company's core focus revolves around catering to the nursing needs of the aging population, the disabled, and individuals dealing with dementia. Our commitment is to innovate in the creation of robot nursing, an intelligent nursing platform, and an intelligent medical care system. Our ultimate goal is to establish ourselves as the premier service provider of intelligent nursing aids within the medical and health sector.

2. Why choose Ablelife Medicare?

Relying on nationwide market resources, Ablelife Medicare collaborates with partners to conduct industry summits, exhibitions, press conferences, and other market activities aimed at enhancing partners' nationwide brand influence. We provide partners with online and offline product marketing support, share sales opportunities and customer resources, and aid developers in achieving nationwide product sales.

We continuously develop new products and technical information, offering timely technical support and responses. We enrich online and offline technical exchange opportunities, collectively enhancing technological competitiveness.

3.How do I use my NDIS or HCP(Home care package) funding to pay the equipment?

If you have an NDIS plan or HCP, you might able to pay the chosen equipment through your plan. Contact your NDIS support coordinator or HCP case manager for further information to purchase or rent.

4. How does the Smart Incontinence Cleaning Robot (Model NO. ZW279Pro) work?

(1). The process of urine cleaning:

• Urine Detected ---- Sucks Out Sewage ---- The middle nozzle sprays water, cleaning the private parts ---- Sucks Out Sewage ---- The lower nozzle sprays water, cleaning the working head (bedpan) ---- Sucks Out Sewage ---- Warm Air Drying

(2). The process of excrement cleaning:

• Excrement Detected ---- Sucks Out Excrement ---- The lower nozzle sprays water, cleaning private parts ---- Sucks Out Sewage ---- The lower nozzle sprays water, cleaning the working head (bedpan) ---- The middle nozzle sprays water, cleaning the private parts ---- Sucks Out Sewage ---- Warm Air Drying

5. What should we pay attention to during the transportation of the Smart Incontinence Cleaning Robot (Model NO. ZW279Pro)?

Ensure the drain of the water in the product is kept clear before packing and shipment. Properly secure the host machine with foam to provide adequate protection during shipment.

6. Is the Smart Incontinence Cleaning Robot (Model No. ZW279Pro) convenient to use?**

It is user-friendly, taking only 2 minutes for caregivers to place the working head (bedpan) on the user. We recommend weekly removal and cleaning of the working head and tubing. Additionally, when the patient wears the working head for an extended duration, the robot will undergo regular ventilation, nano-antibacterial treatments, and automatic drying. Caregivers need only to replace the clean water and waste tanks on a daily basis.

7. Cleaning and disinfection of the pipes and working head of the Smart Incontinence Cleaning Robot (Model NO. ZW279Pro):**

1. The tubing and working head are exclusively dedicated to each patient, and after replacing with new tubing and a working head, the host can serve different patients.
2. During disassembly, please lift the working head and the pipe to ensure sewage flows back to the main engine sewage pool, preventing leakage.
3. For pipeline cleaning and disinfection: flush the sewage pipe with clean water, direct the pipe end downward to clean with water, spray the pipe joint with dibromopropane disinfectant, and rinse the inner wall of the sewage pipe.
4. Cleaning and disinfection of the working head: Clean the inner wall of the bedpan with a brush and water, then spray and rinse the working head with dibromopropane disinfectant.

8. What should users pay attention to when using the Smart Incontinence Cleaning Robot (Model NO. ZW279Pro)?**

1. Refrain from adding hot water exceeding 40℃ into the water purification bucket.
2. When cleaning the machine, ensure to turn off the power first. Avoid using organic solvents or corrosive detergents.
3. Prior to operation, thoroughly review this manual for detailed instructions. Operate the machine strictly following the specified methods and precautions. If the user experiences skin redness or blistering due to physique or improper wearing, cease use immediately. Wait for the skin to return to normal before resuming use.
4. Avoid placing cigarette butts or other flammable materials on or inside the Host to prevent damage to the product or potential fire hazards.
5. Ensure water is added to the water purification bucket regularly. If residual water remains in the water purification bucket or heating water tank for more than 3 days without use, clean out the residual water before refilling.
6. Prevent damage to the product or risk of electric shock by refraining from pouring water or other liquids into the Host.
7. To prevent damage to personnel and equipment, avoid disassembling the Robot if not done by professional personnel.

9. Does the Smart Incontinence Cleaning Robot (Model NO. ZW279Pro) require daily maintenance?**

Yes, the product must be powered off before maintenance.

1. Periodically (approximately once a month), remove the heating tank separator and wipe the surface of the heating tank and separator to eliminate water moss and attached dirt.
2. When the machine is unused for an extended period, unplug the plug, empty the water filter bucket and the sewage bucket, and drain the water from the heating water tank.
3. Replace the deodorizing component box every six months to ensure optimal air purification.
4. Replace the hose assembly and working head every 6 months.
5. If the machine remains unused for over a month, plug it in and power it for 10 minutes to maintain the stability of the internal circuit board.
6. Conduct a leakage protection test every two months. (Note: Do not have the machine connected to the human body during testing. Press the yellow button on the plug. If the machine powers off, it indicates the leakage protection function is functional. If it doesn't power off, discontinue use and inform the dealer or manufacturer while keeping the machine sealed.)
7. In case of difficulty plugging the interfaces of the host machine, both ends of the pipe, and the pipe interface of the working head, use a sealing ring. The outer part of the sealing ring can be lubricated with detergent or silicone oil. Regularly check the sealing rings for irregularities such as falling off, deformation, or damage. Replace the sealing ring if necessary.